From your very first contact with our teams, we make sure we understand your project: your needs, your expectations, those of your community… From then on, we prepare a fully personalised response that corresponds to you. A project manager is appointed, who is responsible for training you in the use of the platform, advising you on the best practices to adopt and accompanying you towards the success of your project.
Onboarding: Welcome on board ⛵
Let’s go! You have made your choice and the AlumnForce adventure begins for your network. From the very beginning, we appoint a project manager who is entirely dedicated to you. This is a member of our “Onboarding” team whose role is to accompany you in each step of the deployment of your online network. We ensure that your project is launched in the shortest possible time and under the best possible conditions, in accordance with the specifications that we have created together. Among the many solutions and functionalities are:
- the construction of a site in your image, using your logos, your colours and your identity
- the creation of your databases in order to efficiently implement your users, your academic repositories and the customised data necessary for the proper management of your project
- training workshops for optimal knowledge of the platform and to use it to its full potential
- sharing of advice and best practices to help you successfully launch your new network
We work with over 300 networks on a daily basis, which allows us to offer you the best practices observed in our community.
Your project is in expert hands!
Launching your alumni platform: a founding step for the success of your network ?
Once your project is ready to be launched, the support continues, of course! As this is a crucial stage, your project is closely monitored by our teams. Regular meetings are organised to adjust your strategy. You will be able to evaluate the first results of your network, with the support and expertise of your dedicated project manager.
The expertise of the AlumnForce teams is not the only one you can benefit from. You also have privileged access to our online User Club. A rich and varied documentation space: webinars, tutorials, articles, testimonials, exchange forums, face-to-face events… You benefit from the experience of other network facilitators, permanently and on all subjects, in order to adopt strategies that have already proved their worth for your alumni network.
Growing your network: a daily support ? ?
Your network platform is launched and your users take ownership of it.
A Customer Success (CS) is assigned to you. He or she is fully dedicated to your project and will support you in achieving your goals. We continue to advise you on the best practices for using the platform, and we help you implement customised functionalities for your actions.
And finally, our highly responsive support team will handle all your day-to-day requests. With an initial response in less than an hour, each of your requests will be handled as quickly as possible.
Continuous development for an ever more efficient network ?
Being part of the AlumnForce family also means that you always have the best features for your network. We work daily to improve the quality and the impact of your platform, and thus allow you to bring the most value possible to your community.
You benefit from a platform that is constantly updated with the latest technologies. Each innovation is designed and built to have impact, save time and make processes simpler and more intuitive (and without extra costs?). In short, to help you multiply the impact of your network with our solutions.
You want to know more about managing, animating and developing your alumni community? Here is our best content to meet your needs!